Payments are non-refundable
Despite the empathy I have for whatever situation comes up, I can't fix it by capsizing my boat. We'll finish your instrument and help you sell it at no cost, then square up on what you paid. But there are no refunds during the process and no exceptions. When you commission custom work from someone who does this for a living, their end of the deal is to make you something that exceeds your expectations at a price that is fair both ways ~ your commitment is to follow through and complete the deal they're counting on to eat. It's nothing personal, it's just business. I do, however, reserve the right to cancel & refund you at any time if I feel your demands are becoming greater than what I can accommodate.

A word on the wait
You can expect your order to be completed in 6 to 9 months. While this may seem like an eternity in McWorld, in the world of boutique workshop musical instrument making it's actually fairly quick. You can expect we will work our tails off to make this happen for you, but you can also expect as we are human and there are only so many hands at work here that by the time I'm working on your instrument I may need more time. In this case, it will take longer. Wood holds surprises as does life, and I work hard with 100% devotion but at a sane pace so I can remain the sharpest tool in the shop and enjoy what I do. Home cookin' takes the time it takes, and that baby's not gonna pop out just because you're getting antsy. Of course if this is an order for a birthday or a gig comes up, let me know. I can promise you I will do my absolute professional best but that is all. I group work and try to keep it flowing ~ so it may not be numerical and it may mean there are times I'm working on other tasks than what's next on yours. Follow along on the client page but I do request you be along for the ride and just let me drive. It'll be a safer, more enjoyable trip for all of us and nobody will end up noogied.

Changes to your order
Fine, anytime. Just realize most add time and some add cost. If it's a reasonable request it'll probably happen. Your dream suddenly change from a blackwashed fretless Cortobass to a Zebrawood Hy5? Not a problem at all. Just call me and we'll figure it all out together. We'll put the fretless in inventory and someone will find their dream bass in it. It all works out.

7-day approval
We feel it's only right you have some time to get to know & fall in love with your new instrument. So we give you a week or so from the time you get it to make sure it's going to work. It's rare one comes back, but should you wish to return it, you contact us for authorization and address, pack it like you got it and send it back via UPS or FedEx fully insured for what it cost you. Upon receipt of the instrument in still new condition, we will refund the price of the bass less our shipping cost to you. So total, you're risking less than a hundred bucks. (International clients, the shipping charges and customs you paid doesn't make that a great deal for you so instead I'll help you sell the instrument at no charge ~ there is always demand for these, especially one already "in country" and I'll help however I can). Returns will be refunded on an ASAP basis; don't be shocked if it takes a few weeks or we resell the instrument first. Believe me we'll take care of you. The 7-day approval is for all new instruments, even customized orders!

If this all sounds reasonable to you, give us a call!